Soo-Jin Lee is a Gen Al Conversation Designer and Prompt Engineer whose work spans chat, voice, and multimodal Al agents for leading organizations including Netflix, Google, Amazon, and Wells Fargo. With a background as a playwright and teacher, she blends storytelling and linguistic precision to craft natural, emotionally intelligent interactions between humans and machines. A frequent speaker and community organizer, Soo-Jin is passionate about shaping Al personas and conversations that feel authentic, inclusive, and deeply human.