Our industry is saturated with claims that LLMs will fundamentally transform business, making everyone more productive and successful. But organizations adopting AI have discovered that’s not necessarily the case. This session will discuss why making AI work for your business can be difficult, address the challenges of building LLMs into existing workflows, and provide insights into how to use AI in ways that provide tangible and measurable value across your whole organization. Attendees to this workshop will learn about pitfalls in building AI agents from scratch, how to get value beyond simple AI use cases, and the benefits of an agent-first approach to automating with AI. Also covered will be how best to design agents to get the most value, followed by a live demonstration of building a workflow agent in Glean. Attendees will have the chance to discuss agent use cases and value with their peers and learn best practices and suggested areas of focus for their organizations.