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Nikhar
Shah
Product Data Science Lead
J.D. Power
Nikhar Shah is a Product Data Science Lead at J.D. Power, where he builds and scales machine learning systems that operate on large-scale, real-world data across highly regulated and performance-critical environments. With over a decade of experience in data science and analytics, Nikhar has led initiatives spanning predictive modeling, forecasting, customer insights, and production ML reliability across financial services and global enterprises.
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29 January 2026 12:15 - 13:00
Panel discussion | Human oversight and LLMs: Ensuring trustworthy behavior
In this panel discussion, experts examine how human oversight plays a critical role in ensuring large language models behave safely, ethically, and reliably. They'll explore emerging frameworks for evaluation, red teaming, and governance that help mitigate risk and bias in real-world deployments. The conversation will highlight practical strategies for maintaining accountability and trust as LLMs become deeply integrated into enterprise and public-sector systems.
29 January 2026 09:30 - 10:00
Surveys to smarter decisions: Using LLMs to extract insights from customer feedback at scale
This talk explores the operational and technical challenges of deploying LLMs for production survey analysis in regulated environments. Drawing on a real case study from a Fortune 500 financial services firm, it examines what it takes to move from LLM notebooks to enterprise-scale systems: reducing feedback analysis from 3–4 weeks to 2–3 days, achieving 92% consistency, and delivering business impact.