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Ramzi
Kaiache
AVP, Global Digital Transformation
Manulife
Ramzi is AVP Global Digital Transformation at Manulife, where he leads our highly successful 3-Year Digital Customer Leadership Program by providing our executive leadership team with strategic insights into progress on the program’s financials, key results, and blockers requiring intervention, in close collaboration with our segments and group functions. He has a passion for translating strategy to execution, empowering teams to bring their best, and delivering positive outcomes, where prior to Manulife he held multiple global delivery positions, including Director of EPMO at Scotiabank, Project Manager at Airbus, as well as Oilfield Engineer at Schlumberger. Beyond his corporate roles. Ramzi also serves part-time as military officer with the Canadian Armed Forces in Toronto. He holds an MBA and master’s in aerospace engineering from McGill University, and fluent in English, French, Arabic and Spanish. Having travelled and lived in over 25 countries, he has a deep appreciation for diversity and a genuine passion for fostering cross-cultural connections.
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20 November 2024 11:00 - 11:30
Accelerating AI & digital innovation in financial services
This session explores how leading teams are deploying AI where it matters most across fraud, risk, customer experience, and operations. Get a behind-the-scenes look at what it takes to move from pilots to production, align technical and business teams, and build systems that balance speed, scale, and trust in a highly regulated environment.