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Alex
Schmidt
VP, Analytics & Data Science
UnitedHealth Group
Alex leads Analytics and Data Science at UnitedHealth Group, driving data-led decision-making across complex healthcare systems. With extensive experience building and scaling high-performing teams, Alex focuses on turning data into actionable insight that improves outcomes and operational efficiency. Their work spans advanced analytics, machine learning, and enterprise data strategy, with a strong emphasis on deploying production-ready solutions. Alex is particularly focused on bridging business and technical teams to deliver measurable impact at scale.
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26 August 2026 16:30 - 17:00
Panel | Why do agent systems break in production? The gap between design and reality
Agent systems rarely break in the way the architecture diagram suggested they would. On paper, the workflow is clean: context comes in, the agent reasons, tools are called, actions happen, and the system improves. In production, inputs are messier, tool calls fail, context drifts, users behave unpredictably, and small errors compound across multi-step workflows. This closing panel looks at what actually breaks once agent systems move into real environments. From evaluation gaps and observability blind spots to orchestration failures, latency, cost, and recovery, the discussion will unpack why production exposes problems that design rarely anticipates and what teams are learning about building agent systems that can hold up under real usage. Key takeaways: → Where agent systems most often break once they move beyond controlled testing → Why evaluation, observability, and debugging become harder in multi-step workflows → What teams are doing to build more reliable, recoverable, production-ready agent systems