AI is entering a new phase, where it is moving beyond response-based systems to actively orchestrating how work gets done. The next frontier is not more automation, but intelligent orchestration: AI-driven systems that coordinate, execute, and continuously optimize workflows across the enterprise. At the center of this shift is agentic AI. This shift enables: → End-to-end workflow automation with greater efficiency and visibility → Faster, context-aware customer and employee experiences → Adaptive processes that improve through continuous learning → Democratized workflow design through natural language interfaces This keynote explores the rise of agentic AI as the backbone of workflow management and how organizations are evolving from using AI as a tool to deploying AI as a workforce layer. With platforms like RingCentral embedding agentic AI across messaging, voice, and video, enterprises can transform conversations into workflows and workflows into measurable outcomes. Attendees will gain a clear perspective on how to scale agentic AI, activate workflows through conversation, and build a more adaptive, AI-orchestrated enterprise. At the center of this conversation is a powerful idea: Agentic AI becoming the new operating system of the enterprise.