Amal
PS
CEO
Omind
Amal PS is a seasoned entrepreneur and investor with over nine years of experience in building and scaling SaaS products for various industry verticals. He is currently the Group CEO at Omind, a company that focuses on creating delightful customer interactions across business, employees, and end customers. He leads the company's vision, strategy, and execution towards achieving $100M ARR and global expansion. Prior to Omind, Amal founded and led Keito, a no-code AI platform that competed with Microsoft and Google in the cognitive services market. He was also the Chief Business, Growth, and Strategy Officer at one of India's largest e-commerce marketplaces, Mirraw, where he improved their EBITDA and optimized their returns, refunds, and organizational processes. He started his career at Infosys and Edgeverve, working on mobility and wearable tech products for BFSI. Amal is also a mentor and investor at Brinc, where he advises startups on GTM, product-market fit, and user experience. He is passionate about technology, product management, digital transformation, and leadership building.
19 October 2023 16:00 - 16:30
How better CX value with generative AI can be an indispensable brand differentiator and wealth creator for every business of tomorrow?
Each digital interaction between a customer and a company offers an opportunity to reinforce brand value, achieve customer loyalty, and associate it with your business goals and Return on Investments (ROI). At the end of the session, you will hear about how certain brands are embarrassing their sales, internal and external support operations NPS beyond rooftop with Generative AI technologies and connected digital transformation.