At Salesforce, Hitesh is responsible for the end-to-end architecture of platforms delivered to financial services and insurance clients globally. His focus is on working with key strategic customers to align Salesforce implementations with their business goals, particularly around the conjunction of Data+AI and CRM. This involves collaborating with retail and commercial banking, payments, wealth management, investment banking, insurance, and capital markets to influence product roadmaps and shape the future of technology in these industries. A significant part of Hitesh's role includes facilitating discussions with CTOs, CIOs, CDOs, and Chief Architects to: •⁠ ⁠Analyze current architectures and design target states. •⁠ ⁠Optimize Salesforce technologies for customer needs. •⁠ ⁠Integrate and Interoperate with Salesforce platforms within broader ecosystems. Being the executive sponsors for the customers, I play a key role in influencing product development within Salesforce by advocating for customer-driven innovations.